Long story short…
I'm a service designer tackling business challenges using a human-centred approach. I believe the value of my work lays in understanding people, context, and systems in order to design solutions that aim to positively impact users as well as businesses.
I enjoy fast-paced environments, discovering cultures, learning new topics and collaborating with people that have different perspectives.
Skills and experience
CUSTOMER EXPERIENCE DESIGN
Designing customer experiences grounded in CX and usability principals, Human Centred Design, innovation thinking, brainstorming and ideation. Concept development and design execution using Photoshop, Indesign, Illustrator, Microsoft applications and more.
INNOVATION
Research and synthesis of ideas, including qualitative research done with customers to identify new opportunities. Generating feasible and viable ideas to test and prototype for fast fail learning and refining.
COLLABORATION
Experience in collaborative workshop prep, design, facilitation and co-design where diverse groups come together to explore opportunities, understand customer needs and create innovative solutions to meet those needs.
VISUAL DESIGN
Strong visual presentation, graphic design and layout skills. Using visual language to illustrate succinct concepts and ideas.
ETHNOGRAPHIC RESEARCH
Planning and conducting generative research with a diverse range of participants from a variety of socio-economic, ethnic, linguistic and cultural backgrounds in NZ, Australia and in a third world country on politically, culturally and socially taboo and sensitive topics.
SUNCORP NEW ZEALAND
Senior UX Strategist
JUNE 2020 to PRESENT
AIR NEW ZEALAND
Senior UX Strategist
JUNE 2019 to JUNE 2020
BLIND FOUNDATION NZ
Lead CX Designer and Product Owner, Contract
JUNE 2018 to MAY 2019
AMP (AUSTRALIA)
Lead Service Designer, Contract
MAR 2018 - JUNE 2018
SPARK
CX Maturity Facilitator and Senior CX Designer
NOV 2016 - FEB 2018
TOBIAS & TOBIAS (AUSTRALIA)
Service Designer, Contract
FEB 2016 - NOV 2016
SPARK VENTURES
Customer Experience Designer
AUGUST 2015 - FEB 2016
SERVICE DESIGN NZ
Service Designer and Researcher
AUGUST 2013 - AUGUST 2015
17TRIGGERS (CAMBODIA)
Qualitative Researcher
MARCH 2013 - MAY 2013
AUCKLAND UNIVERSITY OF TECHNOLOGY
Industrial Design and Innovation, (hons)
MARCH 2012 - NOVEMBER 2012
METHVEN
Industrial Designer (Internship)
NOVEMBER 201 1 - MARCH 2012
AUCKLAND UNIVERSITY OF TECHNOLOGY
Product Design, (Undergraduate)
MARCH 2009 - NOVEMBER 201 1